Written the way I’d want it written if I were the one spending the money. No clauses designed to be missed.
Last updated 7 August 2026 · Xinyao Lin, sole proprietor · Los Angeles, California
The short version. The Playbook: run it two weeks, and if it doesn’t fit your program, email me and tell me what happened — I’ll refund you. Setup: refundable in full any time before I start building. Managed: cancel whenever you like, no notice period, no minimum term.
The rest of this page is the same three rules with the edges spelled out.
The Playbook, the Claude Skill and the template pack are delivered the moment you buy. There’s no version of this where I can take them back, which is why there’s no automatic refund button.
Here’s what I do instead. Install it, run it for two weeks, and if it doesn’t fit your program, email me at lin@linxinyao.com and tell me what happened. I’ll refund you in full. I’d rather give back $997 than have it sitting unused with my name on it.
One paragraph about what didn’t work. Not a justification — I’m not grading it, and I’m not going to argue you out of the refund. I ask because it’s the only way the product gets better.
Email me within 30 days of purchase. That’s two weeks to run it and two more to decide, which is enough for anyone acting in good faith.
Setup is custom work. I take your Affiliate Center export and build your brand spine, archetype matrix, commission ladder and message set against your actual catalogue. Once that’s built, it exists, it’s yours, and I can’t un-build it.
From the moment you pay until the moment I begin building, email me and you get all $2,500 back, no questions. If you’ve paid but haven’t sent your export yet, you are always inside this window.
Once your configured system is delivered, the fee isn’t refundable. What you get instead is that I keep working until it’s right: if what I built doesn’t match your catalogue, your margins or how your team actually operates, tell me and I’ll rework it. That’s not a courtesy, it’s part of what you bought, and there’s no extra charge and no round limit.
If I don’t deliver within the promised three days of receiving your export, and I haven’t agreed a new date with you, you can cancel and take a full refund.
Managed is month to month. There is no minimum term, no notice period and no cancellation fee.
Email me and I’ll stop the next charge. You keep the rest of the month you’ve already paid for, and I keep working it — I don’t down tools because you’ve given notice.
A month already begun isn’t refunded or pro-rated, because the work is front-loaded and I’ve already done it. The trade-off is that I never ask you to commit beyond thirty days.
The two founding slots are $3,000/month for 90 days in exchange for an anonymised case study. If you cancel inside those 90 days that’s fine and nothing is clawed back — but the founding rate ends with the cancellation and doesn’t carry into a later return.
If you buy Setup and move to Managed within 30 days, the $2,500 is credited against your first month. If you then cancel Managed, the credit is spent — it was applied to a month I worked, so it isn’t returned as cash.
Back to the original card or payment method, through Stripe. Usually 5–10 business days depending on your bank. I don’t issue store credit, and I don’t offer partial refunds as a way of talking you out of a full one.
At every level, everything built for you is yours to keep permanently — including after a refund. I’m not going to demand you delete files, and I’d have no way to check. If you take the money back and keep using the system, that’s a decision you get to live with.
Please email me first. Not because a chargeback would hurt me particularly, but because I’ll almost certainly just refund you and it’ll be faster than your bank’s process.
I don’t promise numbers anywhere on this site, and I won’t refund on the basis that your GMV didn’t reach a figure — not because that would be unfair to me, but because I never sold you that figure. What I sell is the system and the work. If either was bad, that’s a refund. If both were good and the channel still didn’t suit your brand, I’d rather have told you that on the free call, which is exactly what the free call is for.
One email to lin@linxinyao.com. There’s no form, no ticket and no retention script. I answer refund emails myself, usually within two business days.
Twenty minutes, no pitch.If none of the three is right for you yet, I’ll say so.